Reservation Deposit

A deposit equal to 30-50% of the total rental cost is required at the time of booking to secure your event date. This amount will be applied toward your final balance or held as a refundable security deposit. The remaining balance is due by the event date.

Cancellation Policy

• Full Deposit Refund: If the order is cancelled 14 or more days prior to the reserved date, the entire deposit will be refunded.

• Deposit Forfeiture: If the order is cancelled within 13 days of the reserved date, the deposit will be forfeited.

• Payment Obligation: If the order is cancelled within 48 hours of the scheduled delivery or pickup, full payment may be required.

Damage & Cleaning Policy

The deposit may be withheld or reduced under the following circumstances:

• Equipment Condition: Equipment must be returned clean. Please wipe down all items after use to avoid any cleaning fees.

• Returns: Deposits may be forfeited for items returned late, missing, or damaged.

• Setup Requirements: If the setup location requires more labor than initially agreed upon (e.g., excessive dirt or extended distance), the deposit may be adjusted.

• Prohibited Materials: To protect the equipment, please refrain from using sand, silly string, confetti, or chewing gum in the vicinity.

• Craft Activities: Avoid any arts and crafts activities that could potentially stain or damage the equipment.

Delivery & Setup/Tear Down Policy

• Requesting a Quote: Contact us for a customized quote regarding delivery and/or setup and teardown services.

• Access Requirements: Please ensure that all gates, doors, and entryways are unlocked and free of obstacles prior to the scheduled delivery time.

• Equipment Preparation: At the conclusion of the event, all delivered equipment should be dismantled, wiped clean, and arranged for pickup.